HPE Support Center provides personalized, one-stop access to the information, tools and experts you need to solve problems faster, learn how to use and optimize products, exchange ideas with your peers, and proactively prevent problems from occurring. HPE Support Center provides support information and features for most HPE commercial and enterprise products. You can search the knowledge base, download software and drivers, participate in discussion forums, and get help from HPE by logging a case online or using chat. Most of these functions can be performed by any individual. Some require an active contract or warranty.
HPE Support Center has these tabs:
- Product Support
- Insight Online - My IT Environment
You must be signed in with an HPE Passport ID to access Insight Online.
Hover over the Product Support tab to reveal download options, top issues and solutions, repair and warranty, and get help menu items. Additional support options are available within each menu item. Some options or features are only available to signed-in users. Others may only be available with contract or warranty entitlement.
See the Product Support feature list for details.
Insight Online - My IT Environment
Provides easy access to personalized, comprehensive product and support information for your company's IT environment. It is designed for Small and Medium Businesses (SMB) and Enterprise IT professionals who deploy, manage and support systems. In a business environment, it is important to leverage information within the company (not just an individual) and share it with others appropriately. Functions such as linking warranties and contracts, creating groups of users and devices, and assigning access rights are key capabilities that help an organization run effectively.
See the My IT Environment feature list for details.
Registering and signing in
Note: HPE Passport has separated from HP Passport. Read more about this.
HPE Support Center uses HPE Passport, a single sign-in service that works across many sites on HPE.com. You do not need an HPE Passport account to access much of the support information on the site. To use the more advanced features, however, you will need to create an account. Creating an account is easy and only takes a moment:
- Click on 'Register' on the top of any page in HPE Support Center and fill in the required fields to setup your account.
- Or if you already have an HPE Passport account, click on 'Sign-in' instead and provide your HPE Passport user ID and password.
HPE Passport accounts should not be shared. Each user should have a separate account. See below for more on managing your HPE Passport profile.
Accessing entitled services and content
- Once you sign in, you can link contracts and warranties by going to the My IT Environment tab and choosing 'Contracts and warranties'.
- Alternatively, a colleague of yours, who has already linked your contract or warranty to his or her HPE Passport account, can share it to your account.
Read more about this in our detailed Contracts and warranties help.
For help with signing-in, registration, navigation, or other questions about using the site, contact the HPE Support Center usage support team.
HP and HPE Passport accounts are now separate. (HPE Passport is what you use to sign in to this site, HPE Support Center. For HP Inc. product support, available at HP Support Center, you use HP Passport.)
Initially, the set of HPE and HP Passport accounts is the same. However, from this point on, registering a new account, or editing an existing account (changing user ID, password, name, email etc) in HPE Passport will have no effect on the corresponding account in HP Passport, and vice-versa.
Manage your HPE Passport profile
Note: HPE Passport has separated from HP Passport. Read more about this.
HPE Passport profile information is secure. It is protected by industry-standard encryption technology and follows strict HPE privacy policies. When creating or modifying your user ID and password, keep in mind the following:
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Change your user ID if necessary by signing in and clicking on 'Edit your profile' then 'Change user ID'. Recover your user ID if you have forgotten it by clicking on 'Sign in' then on 'Forgot user ID'. Enter the email address of record for the account. Your user ID will be displayed on the page that follows.
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Change your password if necessary by signing in and clicking on 'Edit your profile' then 'Change password'. Reset your password if you have forgotten it by clicking on 'Sign in' then 'Forgot password'. Enter the email address of record for the account. HPE Passport sends an email to the address you entered. Open it and follow the instructions to choose a new password.
The table below lists the features available under the Product Support tab. Hover over the tab to bring up the options listed. Some of the features are available under the Download options, Top issues and solutions, Repair and warranty, and Get help from HPE menu items. Where noted, some features are only available to signed-in users; others may only be available with contract or warranty entitlement.
Navigation is product based. That is, you navigate to a specific product first using the product search or the product selector to reach the features available for the product.
Use this site for support for servers, storage and networking products. Use HP Support Center at HP.com for products such as printers, tablets and desktops.
|Product Support Feature||Description|
|Search HPE Support Center||
Search across our content repositories, which contain technical support documents, patch Read Me files, manuals, forum postings, and more. Everything searchable in HPE Support Center is included. Search by keyword or document ID.
To view certain documents you must have an HPE Passport account and an active support agreement, packaged support, or warranty linked or shared to the account. Sign in to gain access. When signed in, use 'Contracts and warranties' in the My IT Environment tab to link your contract.
If your search has no results, the product may be supported by HP Support Center at HP.com, for products such as printers, tablets and desktops.
|Drivers & software||
Provides access to drivers, software, firmware, and other downloads that can be used to solve problems, maintain, manage or upgrade your products.
You must have an entitlement privilege to access some downloads. You gain this entitlement privilege by directly linking contracts or warranties to your HPE Passport account, or by being a member of a contract or warranty share that has the privilege. The entitlement must be an active warranty, packaged support, or support agreement covering a relevant product. See More information on Access to HP Support Materials for more details about access.
System administrators can ensure that system environments are kept up to date by downloading patch updates or product update sets for supported operating systems.
Access to patches requires an HPE Passport account and an active Software Updates support agreement linked or shared to your account. Sign in to gain access to patches. When signed in, use 'Contracts and warranties' on the My IT Environment tabs to link your support agreement.
For certain patches, you must have an entitlement privilege for a specific product to access its downloads, knowledge and tools. See My Patch Privileges to review and understand which product entitlements are associated with your HPE Passport account.
|Software updates & licensing||
Download the latest software product and documentation updates. A license key or access code, or instructions for obtaining them are provided when required.
Requires an HPE Passport account and an active Software Updates support agreement linked or shared to the account. Sign in to gain access to updates. When signed in, use 'Contracts and warranties' on the My IT Environment tab to link your support agreement.
Hardware contract customers can access proprietary hardware troubleshooting and diagnostic support tools for certain products, such as Integrity servers running HP-UX. These tools are password-protected and are used primarily to facilitate the delivery of hardware support by service personnel.
Requires an HPE Passport account and an active hardware support agreement or packaged support linked or shared to the account. Sign in to gain access to diagnostic passwords. When signed in, use 'Contracts and warranties' on the My IT Environment tab to link your contract.
|Top issues & solutions||Find most-viewed solutions, troubleshooting, and documents (advisories, bulletins and notices) for a product using the 'Find a product' searchbox (enter product name or number), or by selecting a product category in the product listing and descending the hierarchy. See Product Support Information help for details.|
|Community forums||An online community for peer-to-peer technical support and knowledge sharing. Like-minded professionals gather to exchange knowledge, best practices, and experience. See Forums help for details.|
|Customer Self Repair||Provides customers the fastest service under either warranty or contract. It enables HPE to ship replacement parts directly to you the end user, so that you can replace them. Using this program, you can replace parts at your own convenience. See Customer Self Repair help for details.|
|Repair centers||Available at HP Support Center - HP.com.|
|Warranty Check||Provides convenient access to the details of your product warranty, including obligations, deliverables and coverage dates. See Warranty Check help for details.|
|Chat with HPE||"Active chat" lets you submit a product support request by chatting with a support agent online. See the FAQs link on the Active chat page for details.|
|Support Case Manager (SCM)||Online tool for managing support cases. Use SCM to submit, review and update cases for a variety of hardware and software products and systems. See Support Case Manager help for details.|
|Settings||Edit your HPE Passport profile, Forums settings, Subscriber's Choice profile and Support Case Manager settings. View your contracts and warranties in Insight Online - My IT Environment. In the 'My HPE Support Center Access' section, see a summary of your HPE Support Center feature and content access privileges.|
Insight Online - My IT Environment
Insight Online - My IT Environment provides one-stop personalized, secure access to support the devices in your IT environment. It is integrated as a tab into HPE Support Center for your IT staff who deploy, manage and support systems, plus HPE authorized partners who support your IT infrastructure. Through HPE Support Center, Insight Online can automatically discover devices remotely supported by Hewlett Packard Enterprise. This remote support is provided by both central connect (using Insight Remote Support) and, for some devices, direct connect methods. Depending on your support model, you or your trusted service provider can easily organize your devices into groups and have the flexibility to efficiently monitor, track and service your HPE devices.
You must be signed in with your HPE Passport ID to use My IT Environment. The table below lists the features.
|My IT Environment Feature||Description|
|Dashboard||Integrates your support and product information into one at-a glance view for quick and efficient management of your IT environment. Use it to quickly assess device status and support status and to navigate to details for quick problem resolution. The Dashboard is the landing page for Insight Online users and provides links to all the other feature areas. See Dashboard help for details.|
|Devices||Displays the status of your individual devices, device groups, and solutions. Device views can be customized for more efficient management. Navigate from individual devices, solutions, and device groups to more detailed support and product configuration information. Information detail varies depending on support status and whether the device is remotely monitored by HPE or manually added by the user. The most comprehensive information set is available for devices remotely monitored by HPE. See Devices help for details.|
|Service Events||Provides online monitoring and management for devices. View all key event information such as severity, problem description, date and time generated, event status and related support case ID, with easy navigation to more information. Includes the ability to customize and simplify your views to the most critical information. See Service events help for details.'|
|Cases||Lets you access support cases from the Insight Online Dashboard, from a device group page, or from an individual device page. To view and modify support cases, or to create a new support case, you must sign in to the HPE Support Center with an HPE Passport account. Contracts and warranties associated with remotely supported devices registered to your HPE Passport account are automatically linked to your account. If necessary, see the 'Contracts and warranties' section of Insight Online to verify that the contracts and warranties for a device are linked to your account.|
|Contracts & Warranties||
Your primary means to get entitled for additional privileges such as access to certain support content, ability to log a case, and access to patches or software updates. You can link support agreements, packaged support, and warranties to your HPE Passport account and optionally share them with others. You can also see at a glance what contracts and warranties you already have linked or shared, when they expire, and their associated access rights. You can thus ensure that you and others in your organization have the ability to take full advantage of the privileges you are entitled to use.
Also available here is a batch link tool, which allows you to link up to 2500 contracts and warranties to your HPE Passport ID in a single operation.
This feature allows you to view: 1) Service Credits purchased on your HPE support agreements, 2) HPE Proactive Services exchanged for those credits, and 3) the HPE Proactive Services available for exchange of those credits.
In addition, if you have administrative privileges, you can use the shopping cart in the Shop HPE Services section to select from a variety of services. You can search for these services and filter and sort the results. You can view services activity details such as scope and cost, in Service Credits, for the service.
The Service Credits feature also includes forms for you to request custom services and to provide feedback.
You must have a Proactive Services support agreement linked or shared to your HPE Passport ID to access Service Credits. Use 'Contracts and warranties' to link your support agreement.
|My document repository||
The My document repository link in the Insight Online - My IT Environment menu provides authorized customers access to a document repository powered by HPE Flow CM. HPE Flow CM is a cloud-based solution designed to help your business securely store and access information for better collaboration. Customers with the service level of Proactive Care Advanced or higher are eligible to have a document repository created for their company by their HPE account team.
If you as a customer have received an invitation to activate your HPE Flow CM account you should do so, by setting up a password according to the invitation. Once you have done this, when you are signed in to HPE Support Center, you can click on the My document repository link to go directly to your documents.
If you have not activated this account, the link is still active but you will not be able to sign in.
Note that HPE Flow CM performs regular maintenance every two weeks on Saturdays between 12 a.m. and 3 a.m. US Eastern time, during which time access to your documents may be limited.
Device groups shared with you, devices, device properties, and contract and warranty information may all be added, removed or modified outside Insight Online while you are signed in. Hit the refresh button to bring Insight Online's view of these items up to date. The refresh button is labeled Devices. The effect is the same as signing out and signing in again.
Provides reporting for device configurations, contracts and warranties, service events, support cases and device firmware. Enables you to generate reports in various formats, save or modify report templates for repeat use, and to print and download reports.
Information detail varies depending on support status and whether the device is remotely monitored by HPE or manually added by the user. The most comprehensive information set is available for devices remotely monitored by HPE.
|Settings||Edit your HPE Passport profile, Forums settings, Subscriber's Choice profile and Support Case Manager settings. Also, view your contracts and warranties.|
Your access to specific devices, service events, contract & warranty, and other information depends on the following:
- If you have set up remote support for devices using either the central connect or direct connect methods, you are by default the initial administrator. You can create groups of devices and groups of users (or leverage existing groups already set up by others in your organization) and determine which users get access to information about which devices.
- If you are not using remote support for devices, you can still create or leverage existing groups of users, share contracts & warranties, and assign permissions to those users.
It is important to note that while the features and functions are focused on information about your IT environment at the organization or company level, it is up to appropriate individuals at each company to determine the most suitable definition of groups (user groups, device groups) and corresponding permissions. This should be done with care, in a way that best fits the needs of the company (as a whole or in part) to manage its information.
Questions about the HPE Support Center website?
Use our email form to get fast answers, such as how to:
- Manage your contracts and warranties
- Use any of the advanced features of Insight Online
- Submit site feedback and enhancement requests