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* RECOMMENDED * HP R8000/3, R12000/3, RP12000/3 and RP36000/3 Uninterruptible Power System Firmware Update

By downloading, you agree to the terms and conditions of the Hewlett Packard Enterprise Software License Agreement.
Note:  Some software requires a valid warranty, current Hewlett Packard Enterprise support contract, or a license fee.

Type: Firmware - UPS
Version: 2.08 (B)(2 May 2014)
Operating System(s): OS Independent
File name: SP66370.EXE (4.4 MB)
This softpaq includes firmware for the HP R8000/3, R12000/3, RP12000/3 and RP36000/3 Uninterruptible Power System (UPS). Detailed instructions for performing the firmware update are included in the softpaq.

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Delayed Start-Up feature added to UPS functionality

To ensure the integrity of your download, HP recommends verifying your results with this MD5 Checksum value:

8029dc3bbd2a889387e88a36e5b716d1 SP66370.EXE

Reboot Requirement:
Reboot is required after installation for updates to take effect and hardware stability to be maintained.


Installation:
Download the SoftPaq to a directory on your hard drive and change to that directory.

The file that is downloaded is an executable with a filename according to the SP Number.

Run the SP executable to unpack the firmware and release information.

From that SP directory, use the detailed instructions located in the HP R8000_3 R12000_3 RP120003 and RP36000_3 UPS Firmware v2.08 Update with Delayed Start-up Details.pdf file to perform the update.
 


End User License Agreements:
Hewlett-Packard End User License Agreement


Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Version:2.12 (B) (13 Apr 2016)
Enhancements

Upgrade Requirement:
Recommended - HPE recommends users update to this version at their earliest convenience.


  • Allows removal of one unit output from the system in a parallel configuration.
  • Adds Selective Trip function to the Parameters menu

Version:2.12 (17 Mar 2016)
Enhancements

Upgrade Requirement:
Recommended - HPE recommends users update to this version at their earliest convenience.


  • Allows removal of one unit output from the system in a parallel configuration.
  • Adds Selective Trip function to the Parameters menu

Version:2.08 (B) (2 May 2014)
Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Delayed Start-Up feature added to UPS functionality


Version:2.08 (17 Mar 2014)
Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Improved metering accuracy while in HE mode


Version:2.06 (12 Dec 2013)
Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Improved metering accuracy while in High Efficiency Mode


Version:2.04 (4 Apr 2012)
Fixes

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Auto Restart conflict with Low Battery Shutdown resolved to allow unit to restart if it was running when Low Battery Shutdown occurred

Enhancements

Auto Restart enabled if UPS shutdown occurs via HP management card or front panel after 5 minute utility outage


Version:2.02 (6 May 2010)
Fixes

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Fixes implemented in this release:

  1. Improvements to HV relay timing. HV systems will now sync their outputs to zero crossing to enhance limiting output current surges between UPSs when starting up.
  2. Test blocks added to aid in the test tower calibration of EBM\ERM detection. Factory calibration will now prevent auto detection from malfunctioning in the field (effects 3 and 4 ERM systems)
Enhancements

UPS R8000/3, R12000/3, RP12000/3 and RP36000/3 v2.02 Changes Summary

  1. Introduction
    Changes since Version 1.14.2
  2. Features added in this release:
    1. Improved efficiency
      The average efficiency improvement for the HV model is approximately 1.0 percent. The average improvement for the LV model is 1.4 percent.
    2. Input voltage increased to widen rectifier operation window
      Now to 75% of nominal line from previous 90%.
    3. Line cord removal detection (IEC)
      Prevents back feed from a live unit. Also eliminates a potential shock hazard. UPS shuts down when a short from output to ground is present and line cord has been determined disconnected.
  3. Customer requested improvements added in this release:
    1. Improved the way input disturbances are handled.
      Improved multiple input line disturbance response. Enable Fast UV detection sooner than before. Also, unit operation has been stream lined to allow smoother transition going to and from double conversion and battery operation.
    2. LV and HV units allowed to start on inverter if bypass not available (parallel too).
      Currently the UPS will always start the load up on bypass, meaning that if the utility voltage is outside limits the UPS will not start. The startup logic was changed to allow the unit to start on inverter if the input voltage is outside the bypass limits.
    3. Battery Test improvements
      Inhibits multiple UPSs from performing Battery Tests at the same time. Resolved some back feed issues at customer sites.
    4. Output Calibration
      Output Calibration is now allowed on both HV & LV model through service screen (Service password required). Requires a specific service procedure.
    5. Signal input “Request Bypass” added that allows unit to transfer to Bypass if in limits.
      Add an option to the Signal Inputs menu for “Request Bypass”. This input, when active, will cause the unit to transfer to bypass if the bypass voltage, frequency and phase rotation are within the allowed limits. If the user has configured the UPS to not allow un-synchronized transfer to bypass, then the inverter must also be phase locked to the bypass source before transfer is allowed. If any of the conditions are not met, the unit will not transfer to bypass. In the event that bypass is not available and the signal is left active, the UPS will transfer to bypass whenever bypass returns to within the limits.
  4. Minor improvements/changes implemented in this release:
    1. Language Packs
      Changed number of languages in each pack due to memory limitations. Language pack 1 only contains English, Spanish, and German.
    2. No load metering improved.
      In previous versions, the system level parallel meters for current, KW and KVA showed low values at very light loads. At very light loads, the meters are set to zero.
  5. Restrictions added in this release:
    Update will force a transfer to Bypass when upgrading a system to v2.xx from 1.xx. In previous versions, an alarm is generated if the firmware in the electronics modules in a rack is not identical. In addition to the alarm, V2.02 firmware will not allow the UPS to startup when a rack contains modules with Versions below 2.02. The startup is inhibited because of the efficiency improvement. The switching mode of power components was changed. This implementation is documented in the users manual and in the executable that is supplied for upgrades. To upgrade, the system must be placed in Bypass until all module upgrades are complete.

Version:A (10 Jun 2008)
Fixes

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


  • Corrected neutral fault detection. Neutral fault now clears when there is an input ACUV (AC Under Voltage).    
  • LV now uses the balancer to help maintain the link when moving the relays.
  • Units will no longer parallel one another if OEM’s numbers in the system don’t match.
  • Language translations will be included as available at time of release. 
  • The battery test failed alarm now clears when the battery breaker is opened.
  • Added zero gap forward transfer code. It is currently disabled due to paralleling issues with inverter PFC (Power Factor Correction) and distributed bypass.
  • Unit no longer transfers thru battery when energizing the load.
  • Input/Bypass hysteresis is ignored when energizing the load.
  • LV now uses the inverter to force the SCR’s off similar to HV.
  • Fixed XCP issue with sub module command.
  • HV balancer is now a fixed 50% duty cycle.
  • Zero outlet amps when chassis power supply down. Also does not auto-zero.
  • Resolved issue on high volt units in parallel causing battery test to abort on other units after the first unit completed its test cycle. This occurs in cases where the test is running simultaneously on multiple units. 
  • HV units had issues with a CAN card failure (loss of Tx only). This resulted in one unit thinking the PCAN network was fine while the others responded  to the CAN failure. Therefore, the units are no longer syncing to base freq and Voltage with a PCAN failure (syncing  to base was causing overloads and DCOV’s (DC Over Voltage) due to one card maintaining sync). 
Enhancements

  • HV and LV code packages have now been merged into one code package.
  • Added a continuous online option for both the LV and HV. However, the LV has a <=10.2KW (85%) qualifier with 1.2KW (or 10%) hysteresis. It also only allows for three attempts to online mode within an hour before locking back into high efficiency for an hour to prevent continuous cycling back and forth. This option is selected thru the power strategy menu. The one hour online limitation  has been removed from the menu.  
  • LV units will now stagger (unit# * 500ms) their return from battery based on unit # similar to HV.
  • Auto ID now does not require the kick off connector to ID the parallel units however, it is backwards compatible with the connector.
  • Added a screen to reinitialize the auto ID’s if they are out of sync.
  • Added Building Alarm (1&2) to the signal inputs but is still missing in XCP.
  • Units will now alarm (“SOFTWARE INCOMPATIBILITY DETECTED”) if there is a higher firmware version in the parallel system compared to its own. This alarm does not prevent operation.
  • Added a new alarm “Battery Needs Service”. This alarm is based on the parallel battery load share, if the load share moves more than 0.05Hz. This feature is currently disabled (thru EEPs) until we are able to qualify with a variety of batteries.
  • Added a negative delta output voltage qualifier to the selective trip code.
  • Changed the bypass gap from 400us to 600us.


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Type: Firmware - UPS
Version: 2.08 (B)(2 May 2014)
Operating System(s):
OS Independent

Description

This softpaq includes firmware for the HP R8000/3, R12000/3, RP12000/3 and RP36000/3 Uninterruptible Power System (UPS). Detailed instructions for performing the firmware update are included in the softpaq.

Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Delayed Start-Up feature added to UPS functionality

Installation Instructions

To ensure the integrity of your download, HP recommends verifying your results with this MD5 Checksum value:

8029dc3bbd2a889387e88a36e5b716d1 SP66370.EXE

Reboot Requirement:
Reboot is required after installation for updates to take effect and hardware stability to be maintained.


Installation:
Download the SoftPaq to a directory on your hard drive and change to that directory.

The file that is downloaded is an executable with a filename according to the SP Number.

Run the SP executable to unpack the firmware and release information.

From that SP directory, use the detailed instructions located in the HP R8000_3 R12000_3 RP120003 and RP36000_3 UPS Firmware v2.08 Update with Delayed Start-up Details.pdf file to perform the update.
 


Release Notes

End User License Agreements:
Hewlett-Packard End User License Agreement


Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Revision History

Version:2.12 (B) (13 Apr 2016)
Enhancements

Upgrade Requirement:
Recommended - HPE recommends users update to this version at their earliest convenience.


  • Allows removal of one unit output from the system in a parallel configuration.
  • Adds Selective Trip function to the Parameters menu

Version:2.12 (17 Mar 2016)
Enhancements

Upgrade Requirement:
Recommended - HPE recommends users update to this version at their earliest convenience.


  • Allows removal of one unit output from the system in a parallel configuration.
  • Adds Selective Trip function to the Parameters menu

Version:2.08 (B) (2 May 2014)
Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Delayed Start-Up feature added to UPS functionality


Version:2.08 (17 Mar 2014)
Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Improved metering accuracy while in HE mode


Version:2.06 (12 Dec 2013)
Enhancements

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Improved metering accuracy while in High Efficiency Mode


Version:2.04 (4 Apr 2012)
Fixes

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Auto Restart conflict with Low Battery Shutdown resolved to allow unit to restart if it was running when Low Battery Shutdown occurred

Enhancements

Auto Restart enabled if UPS shutdown occurs via HP management card or front panel after 5 minute utility outage


Version:2.02 (6 May 2010)
Fixes

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


Fixes implemented in this release:

  1. Improvements to HV relay timing. HV systems will now sync their outputs to zero crossing to enhance limiting output current surges between UPSs when starting up.
  2. Test blocks added to aid in the test tower calibration of EBM\ERM detection. Factory calibration will now prevent auto detection from malfunctioning in the field (effects 3 and 4 ERM systems)
Enhancements

UPS R8000/3, R12000/3, RP12000/3 and RP36000/3 v2.02 Changes Summary

  1. Introduction
    Changes since Version 1.14.2
  2. Features added in this release:
    1. Improved efficiency
      The average efficiency improvement for the HV model is approximately 1.0 percent. The average improvement for the LV model is 1.4 percent.
    2. Input voltage increased to widen rectifier operation window
      Now to 75% of nominal line from previous 90%.
    3. Line cord removal detection (IEC)
      Prevents back feed from a live unit. Also eliminates a potential shock hazard. UPS shuts down when a short from output to ground is present and line cord has been determined disconnected.
  3. Customer requested improvements added in this release:
    1. Improved the way input disturbances are handled.
      Improved multiple input line disturbance response. Enable Fast UV detection sooner than before. Also, unit operation has been stream lined to allow smoother transition going to and from double conversion and battery operation.
    2. LV and HV units allowed to start on inverter if bypass not available (parallel too).
      Currently the UPS will always start the load up on bypass, meaning that if the utility voltage is outside limits the UPS will not start. The startup logic was changed to allow the unit to start on inverter if the input voltage is outside the bypass limits.
    3. Battery Test improvements
      Inhibits multiple UPSs from performing Battery Tests at the same time. Resolved some back feed issues at customer sites.
    4. Output Calibration
      Output Calibration is now allowed on both HV & LV model through service screen (Service password required). Requires a specific service procedure.
    5. Signal input “Request Bypass” added that allows unit to transfer to Bypass if in limits.
      Add an option to the Signal Inputs menu for “Request Bypass”. This input, when active, will cause the unit to transfer to bypass if the bypass voltage, frequency and phase rotation are within the allowed limits. If the user has configured the UPS to not allow un-synchronized transfer to bypass, then the inverter must also be phase locked to the bypass source before transfer is allowed. If any of the conditions are not met, the unit will not transfer to bypass. In the event that bypass is not available and the signal is left active, the UPS will transfer to bypass whenever bypass returns to within the limits.
  4. Minor improvements/changes implemented in this release:
    1. Language Packs
      Changed number of languages in each pack due to memory limitations. Language pack 1 only contains English, Spanish, and German.
    2. No load metering improved.
      In previous versions, the system level parallel meters for current, KW and KVA showed low values at very light loads. At very light loads, the meters are set to zero.
  5. Restrictions added in this release:
    Update will force a transfer to Bypass when upgrading a system to v2.xx from 1.xx. In previous versions, an alarm is generated if the firmware in the electronics modules in a rack is not identical. In addition to the alarm, V2.02 firmware will not allow the UPS to startup when a rack contains modules with Versions below 2.02. The startup is inhibited because of the efficiency improvement. The switching mode of power components was changed. This implementation is documented in the users manual and in the executable that is supplied for upgrades. To upgrade, the system must be placed in Bypass until all module upgrades are complete.

Version:A (10 Jun 2008)
Fixes

Upgrade Requirement:
Recommended - HP recommends users update to this version at their earliest convenience.


  • Corrected neutral fault detection. Neutral fault now clears when there is an input ACUV (AC Under Voltage).    
  • LV now uses the balancer to help maintain the link when moving the relays.
  • Units will no longer parallel one another if OEM’s numbers in the system don’t match.
  • Language translations will be included as available at time of release. 
  • The battery test failed alarm now clears when the battery breaker is opened.
  • Added zero gap forward transfer code. It is currently disabled due to paralleling issues with inverter PFC (Power Factor Correction) and distributed bypass.
  • Unit no longer transfers thru battery when energizing the load.
  • Input/Bypass hysteresis is ignored when energizing the load.
  • LV now uses the inverter to force the SCR’s off similar to HV.
  • Fixed XCP issue with sub module command.
  • HV balancer is now a fixed 50% duty cycle.
  • Zero outlet amps when chassis power supply down. Also does not auto-zero.
  • Resolved issue on high volt units in parallel causing battery test to abort on other units after the first unit completed its test cycle. This occurs in cases where the test is running simultaneously on multiple units. 
  • HV units had issues with a CAN card failure (loss of Tx only). This resulted in one unit thinking the PCAN network was fine while the others responded  to the CAN failure. Therefore, the units are no longer syncing to base freq and Voltage with a PCAN failure (syncing  to base was causing overloads and DCOV’s (DC Over Voltage) due to one card maintaining sync). 
Enhancements

  • HV and LV code packages have now been merged into one code package.
  • Added a continuous online option for both the LV and HV. However, the LV has a <=10.2KW (85%) qualifier with 1.2KW (or 10%) hysteresis. It also only allows for three attempts to online mode within an hour before locking back into high efficiency for an hour to prevent continuous cycling back and forth. This option is selected thru the power strategy menu. The one hour online limitation  has been removed from the menu.  
  • LV units will now stagger (unit# * 500ms) their return from battery based on unit # similar to HV.
  • Auto ID now does not require the kick off connector to ID the parallel units however, it is backwards compatible with the connector.
  • Added a screen to reinitialize the auto ID’s if they are out of sync.
  • Added Building Alarm (1&2) to the signal inputs but is still missing in XCP.
  • Units will now alarm (“SOFTWARE INCOMPATIBILITY DETECTED”) if there is a higher firmware version in the parallel system compared to its own. This alarm does not prevent operation.
  • Added a new alarm “Battery Needs Service”. This alarm is based on the parallel battery load share, if the load share moves more than 0.05Hz. This feature is currently disabled (thru EEPs) until we are able to qualify with a variety of batteries.
  • Added a negative delta output voltage qualifier to the selective trip code.
  • Changed the bypass gap from 400us to 600us.