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Advisory: HPE Integrated Lights-Out (iLO) - Connectivity Issues May Occur While Booting a Mounted Image When the Shared Network Port Is Enabled on HP FlexFabric 10Gb 2-port 562 FLR-SFP+/SFP Adapters

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05324152

Version: 1

Advisory: HPE Integrated Lights-Out (iLO) - Connectivity Issues May Occur While Booting a Mounted Image When the Shared Network Port Is Enabled on HP FlexFabric 10Gb 2-port 562 FLR-SFP+/SFP Adapters
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-11-02

Last Updated: 2016-11-09


DESCRIPTION

The HPE Integrated Lights-Out (iLO) remote console (GUI) may lose connectivity when booting with a mounted image if the shared network port is enabled on the following network adapters running the firmware listed in the Scope section:

  • HP FlexFabric 10Gb 2-port 562 FLR-SFP+Adapter
  • HP FlexFabric 10Gb 2-port 562 SFP+Adapter

SCOPE

Any HPE ProLiant server when the shared network port is enabled for iLO with the HP FlexFabric 10Gb 2-port 562FLR-SFP+ or HP FlexFabric 10Gb 2-port 562 SFP+ adapter with OROM Version 1.1200.0 configured with any of the following firmware updates:

  • HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.0.0.7 (cp027787.exe)
  • HPE Intel Online Firmware Upgrade Utility for Linux x86_64 version 1.10.8 (CP027564.scexe)
  • HPE Intel Online Firmware Upgrade Utility for VMware version 3.0.8 (CP027776.zip)

RESOLUTION

To prevent the iLO remote console from losing connectivity, update the firmware on the HP FlexFabric 10Gb 2-port 562FLR-SFP+ or HP FlexFabric 10Gb 2-port 562 SFP+ adapter as follows:

  • HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.0.0.27 (cp029396.exe)
  • HPE Intel Online Firmware Upgrade Utility for Linux x86_64 version 1.11.12
  • HPE Intel Online Firmware Upgrade Utility for VMware version 3.1.10 (cp28809.zip)

The latest version of the HPE Intel Online Firmware Upgrade Utility is available as follows:

  1. Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Enter a product name (e.g., "562") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category Firmware - Network.
  8. Select the latest release of the HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.0.0.27 (or later), for Linux x86_64 version 1.11.12 (or later) for VMware version 3.1.10 (or later).
  9. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to HP FlexFabric 10Gb 2-port 562 SFP+ adapter, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +HP FlexFabric 10Gb 2-port 562 SFP+ adapter


Hardware Platforms Affected: HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 562SFP+ Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05324152
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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