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Advisory: Linux - the HP Advanced Server Recovery Daemon (hp-asrd) Does Not Start when the HPE System Health Application and Command Line Utilities for Linux (hp-health) Are Installed and will Display "hpasrd[1959]: Error: Failed To Get asr Enabled State

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05272386

Version: 1

Advisory: (Revision) Linux - HP Advanced Server Recovery Daemon (hp-asrd) Does Not Start when the HPE System Health Application and Command Line Utilities for Linux (hp-health) Are Installed and Displays "hpasrd[1959]: Error: Failed To Get asr Enabled"
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-09-14

Last Updated: 2017-04-07


DESCRIPTION

Document Version
Release Date
Details
2
04/07/2017
Updated Resolution section with permanent fix, updated version of the HPE System Health Application and Command Line Utilities for Linux.
1
09/14/2016
Original Document Release.

On an HPE ProLiant server, after installing the HPE System Health Application and Command Line Utilities for Linux (hp-health), the status of the HP Advanced Server Recovery Daemon (hp-asrd) displays the following message on the console and in /var/log/messages:

hpasrd[1959]: Error : Failed to get asr enabled state.

This occurs because the hp-asrd service attempts to start before the hp-health daemon starts and the hp-asrd daemon is unable to start.

SCOPE

Any HPE ProLiant server running hp-health for Linux Version 10.4.0 (or earlier).

RESOLUTION

This does not occur with the hpasrd daemon packaged in the HPE System Health Application and Command Line Utilities for Linux Version 10.50.

The latest version of the HPE System Health Application and Command Line Utilities for Linux are available as follows:

  1. Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Enter a product name (e.g., "DL380 Gen9") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category Software - System Management.
  8. Select the latest release of HPE System Health Application and Command Line Utilities for Linux Version 10.50 (or later).
  9. Click Download.

As a workaround, restart the hp-asrd daemon after hp-health daemon is up by typing the following command:

/etc/init.d/hp-asrd start




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to Linux, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Linux


Hardware Platforms Affected: HPE StoreEasy 3000 Gateway Storage Blade, HPE ProLiant SL230s Gen8 Server, HPE ProLiant SL250s Gen8 Server, HPE ProLiant SL270s Gen8 Server, HPE ProLiant BL460c Gen8 Server Blade, HPE ProLiant DL360p Gen8 Server, HPE ProLiant DL380p Gen8 Server, HPE ProLiant ML350p Gen8 Server, HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant DL160 Gen8 Server, HPE Integrated Lights-Out 4 (iLO 4), HPE Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers, HPE ProLiant BL420c Gen8 Server Blade, HPE ProLiant DL320e Gen8 Server, HPE ProLiant DL360e Gen8 Server, HPE ProLiant DL385p Gen8 Server, HPE ProLiant ML310e Gen8 Server, HPE ProLiant WS460c Gen8 Graphics Server Blade, HPE ProLiant ML350e Gen8 Server, HPE ProLiant DL380e Gen8 Server, HPE ProLiant BL660c Gen8 Server Blade, HPE ProLiant DL560 Gen8 Server, HPE StoreEasy 1000 Storage, HPE StoreEasy 3000 Gateway Storage, HPE ProLiant DL320e Gen8 v2 Server, HPE ProLiant ML310e Gen8 v2 Server, HPE ProLiant MicroServer Gen8, HPE ProLiant SL210t Gen8 Server, HPE ProLiant ML350e Gen8 v2 Server, HPE ProLiant DL580 Gen8 Server, HPE ProLiant SL2500 Scalable System, HPE ConvergedSystem 500 For SAP HANA Scale-out Configurations, HPE ConvergedSystem 500 For SAP HANA Scale-Up Configurations, HPE ProLiant XL220a Gen8 v2 Server, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant XL740f Gen9 Server, HPE ProLiant XL750f Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML10 v2 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant XL170r Gen9 Server, HPE ProLiant XL190r Gen9 Server, HPE ProLiant WS460c Gen9 Graphics Server Blade, HPE ProLiant DL580 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05272386
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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