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Advisory: HPE Network Adapters - Red Screen of Death (RSOD) May Be Displayed On Some Nodes Using Mellanox 545 Network Adapters Running the Unified Extensible Firmware Interface (UEFI) 14.10.16

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05245674

Version: 1

Advisory: HPE Network Adapters - Red Screen of Death (RSOD) May Be Displayed On Some Nodes Using Mellanox 545 Network Adapters Running the Unified Extensible Firmware Interface (UEFI) 14.10.16
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-08-26

Last Updated: 2016-08-26


DESCRIPTION

On any HPE ProLiant server configured with any of the Mellanox network adapters listed in the Scope section below, the network card may display a Red Screen of Death (RSOD) during server Power-On Self-Test (POST) when these are upgraded to use the Unified Extensible Firmware Interface (UEFI) 14.10.16 from the following list:

  • fw-ConnectIB-rel-10_16_1006-702211-B21_Ax-CLP-9025-UEFI-14.10.16-FlexBoot-3.4.812.bin
  • fw-ConnectIB-rel-10_16_1006-702212-B21_Ax-CLP-9025-UEFI-14.10.16-FlexBoot-3.4.812.bin
  • fw-ConnectIB-rel-10_16_1006-702213-B21_Ax-CLP-9025-UEFI-14.10.16-FlexBoot-3.4.812.bin

This occurs because of a change made in the Unified Extensible Firmware Interface (UEFI) to use different registers.

SCOPE

Any HPE ProLiant server configured with any of the following network adapters updated to UEFI 14.10.16:

  • HP InfiniBand FDR 2-port 545QSFP Adapter
  • HP InfiniBand FDR 2-port 545FLR-QSFP Adapter
  • HP InfiniBand FDR 2-port 545M Adapter

RESOLUTION

As workaround, use Firmware 10.14.1100.

The POST error is intermittent. If the issue has already occurred, reboot the server and downgrade the network adapter firmware to 10.14.1100.

The Firmware with this issue has been removed from HPE.com and a new firmware with the fix will be published once available.

This advisory will be updated when additional solutions become available.




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NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HP InfiniBand FDR 2-port 545FLR-QSFP Adapter, HP InfiniBand FDR 2-port 545M Adapter, HP InfiniBand FDR 2-port 545QSFP Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05245674
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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