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Advisory: HPE ProLiant DL580 Gen9 Server - An Increased Rate of Uncorrectable Machine Check or Uncorrectable Memory Errors May Occur on Servers Configured with Intel Xeon E7-4800 v3 or E7-8800 v3-Series Processors and System ROM Version 2.20

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05216694

Version: 1

Advisory: HPE ProLiant DL580 Gen9 Server - An Increased Rate of Uncorrectable Machine Check or Uncorrectable Memory Errors May Occur on Servers Configured with Intel Xeon E7-4800 v3 or E7-8800 v3-Series Processors and System ROM Version 2.20
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-07-28

Last Updated: 2016-08-04


DESCRIPTION

On an HPE ProLiant DL580 Gen9 server configured with Intel Xeon E7-4800 or E7-8800 v3-series processors and System ROM Version 2.20 dated May 16, 2016 (05/16/2016), an increased rate of Uncorrectable Machine Check or Uncorrectable Memory issues may occur.

This does not occur with the System ROM Version 1.40 dated October 27, 2015 (10/27/2015) or earlier. This has been observed on a subset of servers that were updated to the System ROM Version 2.20 dated May 16, 2016 (05/16/2016).

When this occurs, the Integrated Management Log (IML) may contain messages similar to the following:

Example 1
Critical,31,5674,CPU,05/27/2016 22:30:00,1: Uncorrectable Machine Check Exception (Board 0 Processor 0 APIC ID 0x00000000 Bank 0x00000001 Status 0xBF800000'00100134 Address 0x00000080'7EC11D80 Misc 0x00000000'00000086)

Critical,31,5814,CPU,05/27/2016 22:30:00,2: Uncorrectable Machine Check Exception (Board 0 Processor 3 APIC ID 0x00000060 Bank 0x00000007 Status 0xEC000000'00010092 Address 0x0000007F'BFC51B40 Misc 0x00000000'4076D600)

Critical,31,5830,Main Memory,05/27/2016 22:30:00,3: Uncorrectable Memory Error (Board 7 Memory Module 8)


Example 2
Critical,80,846,CPU,06/22/2016 07:29:00,5: Uncorrectable Machine Check Exception (Board 0 Processor 0 APIC ID 0x00000000 Bank 0x00000003 Status 0xBC000000'00200135 Address 0x00000040'95460E08 Misc 0x00000000'00322485)

Critical,112,845,CPU,07/15/2016 12:02:00,17: Uncorrectable Machine Check Exception (Board 0 Processor 2 APIC ID 0x00000040 Bank 0x00000001 Status 0xBB800000'00100134 Address 0x00000060'7FA07000 Misc 0x00000000'00000086)


Example 3
Critical,75,2835,CPU,06/22/2016 03:47:00,3: Uncorrectable Machine Check Exception (Board 0 Processor 3 APIC ID 0x00000060 Bank 0x00000007 Status 0xEC000000'00010090 Address 0x00000060'A8706E40 Misc 0x00000000'20281400)

Critical,75,2979,Main Memory,06/22/2016 03:47:00,4: Uncorrectable Memory Error (Board 7 Memory Module 4)

Critical,108,890,CPU,07/15/2016 18:01:00,10: Uncorrectable Machine Check Exception (Board 0 Processor 1 APIC ID 0x00000020 Bank 0x00000001 Status 0xBB800000'00000134 Address 0x00000040'7FA0F400 Misc 0x00000000'00000086)


HPE ProLiant DL580 Gen9 servers experiencing a high rate of Uncorrectable Machine Checks and/or Uncorrectable Memory Errors when using System ROM Version 2.20 dated May 16, 2016 (05/16/2016) should perform the actions in the Resolution, replacement action is not necessary.

NOTE: The System ROM Version 2.20 dated May 16, 2016 (05/16/2016) is no longer available on the HPE support site due to the potential impact of this issue.

SCOPE

Any HPE ProLiant DL580 Gen9 server configured with an Intel Xeon E7-4800 or E7-8800 v3-series processors and System ROM Version 2.20 dated May 16, 2016 (05/16/2016).

RESOLUTION

This is corrected System ROM (Version 2.22) (7/21/2016), available as follows:

  1. Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Enter a product name (e.g., "DL580 Gen9") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category BIOS - System ROM.
  8. Select the latest release of the Online ROM Flash Component Version 2.22.
  9. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to HPE ProLiant DL580 Gen9 Servers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +HPE ProLiant DL580 Gen9 Server


Hardware Platforms Affected: HPE ProLiant DL580 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05216694
©Copyright 2016 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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