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Advisory: HPE ProLiant Servers - SYSTEM ROM UPGRADE RECOMMENDED for ProLiant DL585 G7, ProLiant DL385p Gen8, ProLiant BL685c G7, or ProLiant BL465c Gen8 Servers With a System ROM Earlier Than 3/7/16 to Avoid Issues in a Virtualized Environment

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05140691

Version: 1

Advisory: HPE ProLiant Servers - SYSTEM ROM UPGRADE RECOMMENDED for ProLiant DL585 G7, ProLiant DL385p Gen8, ProLiant BL685c G7, or ProLiant BL465c Gen8 Servers With a System ROM Earlier Than 3/7/16 to Avoid Issues in a Virtualized Environment
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-05-17

Last Updated: 2016-05-17


DESCRIPTION

IMPORTANT: The System ROM update is recommended to ensure that unpredictable system behavior does not occur in a virtualized environment. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

An issue exists with AMD Opteron 6300-series processors when using a specific revision of the AMD microcode in which a server may experience unpredictable system behavior in virtualized environments. The impacted AMD microcode was included in the System ROM revisions indicated in the Scope section of this advisory for the affected HPE ProLiant servers.

This issue is NOT unique to HPE ProLiant servers and could impact any system utilizing affected processors with the affected AMD microcode. Due to the potential severity of the issue addressed, HPE highly recommends that the System ROM be upgraded for impacted servers to address this issue.

SCOPE

Any of the following HPE ProLiant servers configured with AMD Opteron Series 6300 processors when using the indicated System ROM revision(s):

  • HP ProLiant DL585 G7 - System ROM dated September 3, 2014 (09/3/2014)
  • HP ProLiant BL685c G7 - System ROM dated September 3, 2014 (09/3/2014)
  • HP ProLiant DL385p Gen8 - System ROM revision September 3, 2014 (09/3/2014)
  • HP ProLiant BL465c Gen8 - System ROM revisions September 3, 2014 (09/3/2014) or November 2, 2014 (11/2/14)

RESOLUTION

This issue is resolved by updating the System ROM to a version dated March 7, 2016 (03/07/2016) or later. Due to the severity of the issue resolved by this System ROM revision, HPE highly recommends that servers impacted by this issue be upgraded to the System ROM version dated March 7, 2016 (03/07/2016) or later.

Perform the following steps to locate the latest version of the System ROM:

  1. Click the following link:

    http://h20566.www2.hpe.com/portal/site/hpsc

  2. Enter a product name (e.g., "DL385p Gen8") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category BIOS - System ROM.
  8. Select the latest release of System ROM dated March 7, 2016 (3/7/16) or later).
  9. Click Download.





RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to HPE ProLiant servers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +HPE ProLiant servers


Hardware Platforms Affected: HPE ProLiant BL465c Gen8 Server Blade, HPE ProLiant BL685c G7 Server Blade, HPE ProLiant DL385p Gen8 Server, HPE ProLiant DL585 G7 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA05140691
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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