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Advisory: HP ProLiant Servers - Windows Server 2008 R2 With SPP 2014.09.0 and MacAfee Antivirus Software Installed May Randomly Log HpCisss2 Event ID 129 Warning Messages "Reset to Device, \Device RaidPort0"

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04718464

Version: 1

Advisory: HP ProLiant Servers - Windows Server 2008 R2 With SPP 2014.09.0 and MacAfee Antivirus Software Installed May Randomly Log HpCisss2 Event ID 129 Warning Messages "Reset to Device, \Device RaidPort0"
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-06-17

Last Updated: 2016-01-05


DESCRIPTION

HP ProLiant Gen8-series servers or any HP ProLiant server configured with Windows Server 2008 R2 with the Service Pack for ProLiant (SPP) Version 2014.09.0 (including HP Insight Management WBEM Providers Version 10.0.0.0, or HP Smart Array SAS/SATA Controller Driver Hpcisss2.sys Version 6.28.0.64, and HP ProLiant Agentless Management Service for Windows Version 10.0) and MacAfee Anti-Virus and MacAfee DLP Endpoint software installed may randomly log the following event in the event log:

HpCisss2 Event ID 129 warning messages "Reset to device, \Device RaidPort0"

Note: This has been observed with MacAfee Antivirus and DLP End Point software installed; however, this may occur on any HP Proliant server in the above configuration running other Anti-Virus software.

SCOPE

Any HP ProLiant Gen8-series servers or any HP ProLiant server running Windows Server 2008 R2 with the Service Pack for ProLiant (SPP) Version 2014.09.0 (including HP Insight Management WBEM Providers Version 10.0.0.0, or HP Smart Array SAS/SATA Controller Driver Hpcisss2.sys Version 6.28.0.64, and HP Proliant Agentless Management Service for Windows Version 10.0) and MacAfee Anti-Virus or other Anti-Virus software.

RESOLUTION

As a workaround, to avoid the Event ID 129 from occurring, perform either of the following:

  • Instead of running HP Insight Management WBEM Providers, use the HP Agentless Management configuration for HP ProLiant servers to avoid the LUN resets logged in the Cisserv Slotx log which cause the HpCisss2 Event ID 129 errors logged in the Windows OS System Event Log.

The following server health monitoring options can be used after the HP Insight Management WBEM Providers are uninstalled:

  • For HP ProLiant Gen8-series and HP ProLiant Gen9-series servers with Agentless Management support built into the Integrated Lights-Out (iLO) firmware, install the HP ProLiant Agentless Management Service, to provide the main server hardware monitoring status in the iLO web page and log critical events to the OS system Event Log and the Integrated Management Log (IML).
    For more details refer to the HP Technical White Paper - Considerations for choosing HP Agentless Management at following URL:

    http://h20000.www2.hp.com/bc/docs/support/SupportManual/c03488111/c03488111.pdf


OR

  • For servers prior to HP ProLiant Gen8-series servers, install the HP Insight Management Agents to be used with the HP System Management HomePage (SMH) to log server hardware, storage, and the NIC health status to the Windows OS system Event Log.
    For information on HP Insight Management Agents for Windows, refer to the Technology brief - HP Insight Management Agents Architecture for Windows servers
    at following URL:

    http://h20565.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01817285

OR

  • Remove/disable the MacAfee Antivirus software. Schedule MacAfee Antivirus scans to run during non-production hours of operation. If a combination of HP WBEM providers and MacAfee AntiVirus software is installed on logical volumes configured on HP Smart Array P420i controllers in HP ProLiant servers running WS2008 R2, the Windows Storport driver << may >> issues LUN resets that cause the HpCISSs2 Event ID 129 errors to be logged randomly to the Windows OS System Event Log. With the McAfee Antivirus software installed and running, the OS potentially encounters exclusive locks on resources owned by threads that may stall waiting for McAfee drivers to complete their requests during virus scans, updates, etc. Therefore, removing/disabling the McAfee Antivirus software resolves the LUN resets leading to the HpCisss2 Event ID 129 errors logged in the Windows OS System Event Log.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to Windows Server 2008 R2, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +Windows Server 2008 R2


Hardware Platforms Affected: HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL165 G7 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant MicroServer Gen8, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 SE Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant SL4545 G7 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ProLiant ML110 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant ML350 Gen9 Server
Operating Systems Affected: Microsoft Windows Server 2008 R2
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04718464
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Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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