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Advisory: (Revision) HP OneView 1.20 - Upgrading Virtual Connect Version 4.40 with Service Pack for ProLiant (SPP) 2015.04.0 Will Result in a Configuration Error and an Inability to Manage the HP Virtual Connect 8Gb 24-Port Fibre Channel Module

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04638459

Version: 2

Advisory: (Revision) HP OneView 1.20 - Upgrading Virtual Connect Version 4.40 with Service Pack for ProLiant (SPP) 2015.04.0 Will Result in a Configuration Error and an Inability to Manage the HP Virtual Connect 8Gb 24-Port Fibre Channel Module
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-06-25

Last Updated: 2016-01-05


DESCRIPTION

Document Version
Release Date
Details
2
06/25/2015
Added permanent fix information
1
04/28/2015
Original Document Release

HP OneView Version 1.20.04 (or earlier) will be unable to manage an HP Virtual Connect 8Gb 24-port Fibre Channel Module after updating the module to version 3.00 (or later) with Service Pack for ProLiant (SPP) 2015.04.0 or smart components from Virtual Connect Version 4.40. The Virtual Connect module firmware will install, but during its activation, the install will stop at the "Configuring" stage and not complete, which will cause a "Configuration Error" state:

The existing traffic for SAN configuration will continue without interruption, but changes to the SAN configuration will not successfully complete:

Note: HP OneView 1.10 and earlier releases are not affected.

SCOPE

Any HP c-Class server blade managed by HP OneView Version 1.20.04 (or earlier) and configured with an HP Virtual Connect 8Gb 24-port Fibre Channel Module for c-Class.

RESOLUTION

This issue is corrected in HP OneView 1.20.05 update release, dated June 2015. To prevent this issue from occurring, before updating to SPP 2015.04.0 (or later), upgrade from OneView 1.20.0x to OneView 1.20.05 or later: https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=Z7550-63180

If Virtual Connect (VC) 4.40 is installed and this issue has occurred, use one of the recovery methods:

  • To regain the manageability of HP Virtual Connect 8Gb 24-Port Fibre Channel Modules, update to OneView 1.20.05 update release (June 2015):

    https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=Z7550-63180

  • Remove one HP Virtual Connect 8Gb 24-Port Fibre Channel Module at a time to a VC enclosure environment as a redundant Logical Interconnect (LI) configuration in the OneView environment. Downgrade the Virtual Connect 8Gb 24-Port Fibre Channel Module Firmware version using the Virtual Connect Support Utility (VCSU). Then move it back to the production enclosure.



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NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL685c G7 Server Blade, HP Virtual Connect 8Gb 24-port Fibre Channel Module for c-Class BladeSystem, HP WS460c Gen8 Graphics Expansion Blade, HPE OneView
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04638459
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Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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