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Advisory: HP Smart Update Manager (HP SUM) - Inventory May Fail After Adding a Remote Windows Node

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c04579351

Version: 1

Advisory: HP Smart Update Manager (HP SUM) - Inventory May Fail After Adding a Remote Windows Node
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2015-02-20

Last Updated: 2015-02-20


DESCRIPTION

Inventory may fail in HP Smart Update Manager (HP SUM) after adding a remote Windows node if the Windows System Variable for TEMP is not set to the default value of c:\Windows\Temp. When inventory fails, HP SUM will report one of the following error messages:

"Connection failed. This can happen if ports <ip address of node> are blocked in the firewall settings."

OR

"Error: The specified Remote node hpsumservice has failed to communicate to Host Node."

Figure 1: HP SUM may report the error message: Connection failed. This can happen if ports <ip address of node> are blocked in the firewall settings.

Figure 2: HP SUM may report the error message: "Error: The specified Remote node hpsumservice has failed to communicate to Host Node."

Important: These symptoms may be caused by firewall settings that block the needed ports. Perform the inventory test with the firewall disabled or by using the /open_firewall switch to validate whether inventory fail is due to firewall settings. If this issue persists, refer to the Resolution section.

SCOPE

Any HP ProLiant server running HP Smart Update Manager (HP SUM) and any Microsoft Windows Server operating system.

RESOLUTION

The issue described above will be resolved in a future version of HP Smart Update Manager (HP SUM). As a temporary workaround, set the Windows System Variable for TEMP back to the default of c:\Windows\Temp.

Figure 3: Set the Windows System Variable for TEMP to c:\Windows\Temp.

This advisory will be updated as further information becomes available.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant DL120 G6 Server, HP ProLiant DL120 G7 Server, HP ProLiant DL160 G6 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G6 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL170e G6 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL180se G6 Server, HP ProLiant DL2x170h G6 Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320e Gen8 v2 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL4x170h G6 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL580 Gen8 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL785 G6 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML110 G7 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML310e Gen8 v2 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350e Gen8 v2 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G6 Server, HP ProLiant MicroServer Gen8, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL210t Gen8 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 SE Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant SL4545 G7 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL160 Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, Smart Update Manager (SUM)
Operating Systems Affected: Microsoft Windows Server 2003, Microsoft Windows Server 2003 R2, Microsoft Windows Server 2008, Microsoft Windows Server 2008 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA04579351
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Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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