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Advisory: (Revision) HP Service Pack For ProLiant (SPP) -SPP Version 2012.10.0 (or Earlier) Will Not Boot Using a DVD-ROM on a ProLiant DL385 G6 Server

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c03884578

Version: 2

Advisory: (Revision) HP Service Pack For ProLiant (SPP) -SPP Version 2012.10.0 (or Earlier) Will Not Boot Using a DVD-ROM on a ProLiant DL385 G6 Server
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2014-02-26

Last Updated: 2014-02-26


DESCRIPTION

Document Version
Release Date
Details
2
02/26/2014
Updated resolution with permanent fix, SPP 2012.02.0 (or later)
1
08/05/2013
Original Document Release

HP Service Pack For ProLiant (HP SPP) Version 2012.010.0 fails to boot on a ProLiant DL385 G6 server with an internal DVD drive.

If the SPP resides on a DVD internal disc, when an attempt is made to boot the DVD, the following error message will be displayed:

Warning!!! Unable to mount the file system [cdrom]
Warning!!! Unable to mount the file system
Dropping to a shell. Good luck!
/bin/ash: can't access tty; job control turned off

SCOPE

Any HP ProLiant DL385 G6 server booting the HP Service Pack For ProLiant (HP SPP) Version 2012.10.0 (or earlier) from a DVD.

Note: This could also potentially occur on any of the other servers listed in the Platforms Affected section below.

RESOLUTION

HP Service Pack For ProLiant (HP SPP) Version 2012.02.0 (or later) resolves this issue and is available at the following URL:

http://www.hp.com/go/spp/download

As a workaround, create a bootable HP Service Pack For ProLiant on a USB key and use it to boot the server.



RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .


Hardware Platforms Affected: HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G5 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c G5 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c Server Blade, HP ProLiant BL480c Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c Server Blade, HP ProLiant DL320 G5 Server, HP ProLiant DL320 G5p Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320s Server, HP ProLiant DL360 G5 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL365 G5 Server, HP ProLiant DL365 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL380 G5 Storage Server, HP ProLiant DL380 G6 Server, HP ProLiant DL385 G2 Server, HP ProLiant DL385 G5 Server, HP ProLiant DL385 G5p Server, HP ProLiant DL385 G6 Server, HP ProLiant DL580 G4 Server, HP ProLiant DL580 G5 Server, HP ProLiant DL585 G2 Server, HP ProLiant DL585 G5 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant ML310 G5 Server, HP ProLiant ML310 G5p Server, HP ProLiant ML330 G6 Server, HP ProLiant ML350 G5 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML370 G5 Server, HP ProLiant ML370 G6 Server, Service Pack for ProLiant
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA03884578
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