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Advisory: HPE ProLiant DL380 Gen10 Server - A Minimum System ROM Version 1.02 is Required When Using The 2SFF HDD SAS/SATA Riser Kit

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020435en_us

Version: 1

Advisory: HPE ProLiant DL380 Gen10 Server - A Minimum System ROM Version 1.02 is Required When Using The 2SFF HDD SAS/SATA Riser Kit
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-26

Last Updated: 2017-07-26


DESCRIPTION

An HPE ProLiant DL380 Gen10 Server, requires a minimum System ROM Revision of 1.02 when using the 2SFF HDD SAS/SATA Riser Kit (Part Number 826688-B21).

HPE ProLiant DL380 Gen10 servers shipping from HPE with this option installed will have the appropriate System ROM revision installed.

When using the 2SFF HDD SAS/SATA Riser Kit with the System ROM version 1.00, the PCIe Slot 1 will not function properly and as a result, PCIe cards plugged into Slot 1 will not be recognized by the system.

SCOPE

Any HPE ProLiant DL380 Gen10 server with the 2SFF HDD SAS/SATA Riser Kit (Part Number 826688-B21)installed and running ROM Revision 1.02.

RESOLUTION

Ensure that Revision 1.02 (or later) of the System ROM is installed on the HPE ProLiant DL380 Gen10 server when using the 2SFF HDD SAS/SATA Riser Kit.

HPE ProLiant DL380 Gen10 systems initially launched with the System ROM version 1.02 which supports this option. Therefore, it should be rare that customers are using this option with version 1.00 (06/01/2017) of the System ROM. This would only occur if a customer specifically downgraded the System ROM revision.

To obtain System ROM version 1.02 for the HPE ProLiant DL380 Gen10 server, perform the steps below:

  1. Click the following link:

    http://www.hpe.com/support/hpesc

  2. Enter a product name (e.g., "ProLiant DL380 Gen10") in the text field under Enter a Product Name or Number.
  3. Click Go.
  4. Select the appropriate product model from the Results list (if prompted).
  5. Click the "drivers, software & firmware" hyperlink under the Download Options tab.
  6. Select the system's specific operating system from the Operating Systems dropdown menu.
  7. Click the category BIOS - System ROM.
  8. Select the latest release of System ROM Version 1.02 (or later).
  9. Click Download.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.


Hardware Platforms Affected: HPE ProLiant DL380 Gen10 24SFF Configure-to-order Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2178
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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