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Advisory: HPE Network Adapters - HPE Firmware Update Components For Intel Network Adapters May Fail With Certain 1Gb Network Adapters

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020244en_us

Version: 1

Advisory: HPE Network Adapters - HPE Firmware Update Components For Intel Network Adapters May Fail With Certain 1Gb Network Adapters
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-25

Last Updated: 2017-07-25


DESCRIPTION

On any HPE ProLiant server configured with any of the Intel 1Gb network adapters listed in the Scope section below, with any firmware versions prior to the firmware versions included in the Service Pack for ProLiant (SPP) 2017.04.0, an error message indicating that "the firmware update failed" may be displayed when the Service Pack for ProLiant (SPP) 2017.07.1 (or any of the firmware components that are packaged in it) is used to perform a firmware update.

For example, on an HP Ethernet 1Gb 2-port 361i Adapter with a firmware prior to 0x80000CD5(EEPROM version)/1.1446.0(OROM version), when the firmware update is performed via the Service Pack for ProLiant (SPP) 2017.07.1 (or using one of the firmware components that are packaged in it), the error message described above is displayed.

SCOPE

Any HPE ProLiant server configured with any of the following network adapters with firmware versions prior to the versions listed below included in the Service Pack for ProLiant (SPP) 2017.04.0:

NIC
EEPROM Version
OROM Version
HP Ethernet 1Gb 2-port 361i Adapter
80000CD5
1.1446.0
HP Ethernet 1Gb 2-port 361T Adapter
80000E0D
HP Ethernet 1Gb 2-port 363i Adapter
80000D00
HP Ethernet 1Gb 1-port 364i Adapter
80000BEE
HP Ethernet 1Gb 4-port 366FLR Adapter
80000DCF
HP Ethernet 1Gb 4-port 366i Adapter
80000E24
HP Ethernet 1Gb 4-port 366M Adapter
80000DA9
HP Ethernet 1Gb 4-port 366T Adapter
80000DC6

And running any of the following Operating Systems:

  • Red Hat Enterprise Linux 7 Update 2
  • Red Hat Enterprise Linux 7 Update 3
  • Red Hat Enterprise Linux 6 Update 8
  • Red Hat Enterprise Linux 6 Update 9
  • SUSE LINUX Enterprise Server 12 Service Pack 1
  • SUSE LINUX Enterprise Server 12 Service Pack 2
  • SUSE LINUX Enterprise Server 11 Service Pack 3
  • SUSE LINUX Enterprise Server 11 Service Pack 4
  • VMware vSphere 6.0
  • VMware vSphere 6.5
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2012 R2
  • Microsoft Windows Server 2016

Network adapter firmware versions included in Service Pack for ProLiant (SPP) 2017.04.0:

  • HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.0.0.27(B)(10 Jan 2017)
  • HPE Intel Online Firmware Upgrade Utility for VMware version 3.1.11(10 Jan 2017)
  • HPE Intel Online Firmware Upgrade Utility for Linux x86_64 version 1.11.13(10 Jan 2017)

Network adapter firmware versions included in Service Pack for ProLiant (SPP) 2017.07.1:

  • HPE Intel Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.1.0.4(12 Jul 2017)
  • HPE Intel Online Firmware Upgrade Utility for VMware version 3.4.18(12 Jul 2017)
  • HPE Intel Online Firmware Upgrade Utility for Linux x86_64 version 1.12.18(12 Jul 2017)

RESOLUTION

To resolve this issue, perform the following steps:

  1. Update the firmware on the affected network adapters using the Service Pack for ProLiant (SPP) 2017.04.0 available at the following URL:

    www.hpe.com/info/spp

  2. Download and update the network adapter firmware using the components of the Service Pack for ProLiant (SPP) 2017.07.1 listed in the scope section above.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Ethernet 1Gb 2-port 361T Adapter, HPE Ethernet 1Gb 4-port 366M Adapter, HPE Ethernet 1Gb 4-port 366FLR Adapter, HP Ethernet 1Gb 4-port 366i Adapter, HP Ethernet 1Gb 2-port 361i Adapter, HPE ProLiant XL730f Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE Ethernet 1Gb 4-port 366T Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2105
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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