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Advisory: ProLiant Gen10 Series Servers - The HPE Active Health System (AHS) Agent Is Selected During The Deployment Of The Service Pack for ProLiant (SPP) 2017.07.01 (or later) Even Though It Is Not Applicable On HPE ProLiant Gen10 Series Servers

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020205en_us

Version: 1

Advisory: ProLiant Gen10 Series Servers - The HPE Active Health System (AHS) Agent Is Selected During The Deployment Of The Service Pack for ProLiant (SPP) 2017.07.01 (or later) Even Though It Is Not Applicable On HPE ProLiant Gen10 Series Servers
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-24

Last Updated: 2017-07-24


DESCRIPTION

On any HPE ProLiant Gen10 series server running SUSE Enterprise Linux Server 11, SUSE Enterprise Linux Server 12, Red Hat Enterprise Linux 6 or Red Hat Enterprise Linux 7, and configured with any of the network adapters listed in the scope section below, the HPE Active Health System (AHS) agent is selected during the deployment of the Service Pack for ProLiant (SPP) 2017.07.01 (or later) by using the online method, even though it is not applicable on HPE ProLiant Gen10 series servers, leading to RPM installation failures.

SCOPE

Any HPE ProLiant Gen10 series server running SUSE Enterprise Linux Server 11, SUSE Enterprise Linux Server 12, Red Hat Enterprise Linux 6 or Red Hat Enterprise Linux 7, and configured with any of the following adapters with the HPE Active Health System Agent version 1.1.83.0-1:

  • HP Ethernet 1Gb 2-port 361i Adapter
  • HPE Ethernet 10Gb 2-port 560FLB Adapter
  • HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 560M Adapter
  • HPE Ethernet 10Gb 2-port 561FLR-T Adapter
  • HPE Ethernet 10Gb 2-port 561T Adapter
  • HPE Ethernet 1Gb 2-port 361T Adapter
  • HPE Ethernet 1Gb 4-port 366FLR Adapter
  • HPE Ethernet 1Gb 4-port 366M Adapter
  • HPE Ethernet 1Gb 4-port 366T Adapter
  • HPE Ethernet 1Gb 2-port 363i Adapter
  • HPE Ethernet 1Gb 2-port 364i Adapter

RESOLUTION

As workaround, run the installer again and make sure that HPE Active Health System (AHS) agent is de-selected during the deployment of the Service Pack for ProLiant (SPP) 2017.07.01 (or later).




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant DL360 Gen10 Server, HPE ProLiant BL460c Gen10 Server Blade, HPE Synergy 660 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server, HPE Ethernet 1Gb 2-port 361T Adapter, HPE Ethernet 1Gb 4-port 366M Adapter, HPE Ethernet 10Gb 2-port 560FLB Adapter, HPE Ethernet 1Gb 4-port 366FLR Adapter, HP Ethernet 1Gb 2-port 361i Adapter, HPE Ethernet 10Gb 2-port 560FLR-SFP+ Adapter, HPE Ethernet 10Gb 2-port 560M Adapter, HPE Ethernet 10Gb 2-port 561FLR-T Adapter, HPE Ethernet 10Gb 2-port 561T Adapter, HPE Ethernet 1Gb 4-port 366T Adapter
Operating Systems Affected: SUSE Linux Enterprise Server 11 (x86), Red Hat Enterprise Linux 6 (x86), Red Hat Enterprise Linux (Itanium), SUSE Linux Enterprise Server 11 (x86-64), Red Hat Enterprise Linux 7 (AMD64/EM64T), SUSE Linux Enterprise Server 12 (AMD64/EM64T)
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2213
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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