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Advisory: HPE Network Adapters - HPE QLogic NX2 Online Firmware Upgrade Utility Requires The HPE QLogic NX2 10/20 GbE Multifunction Driver For Windows Server Version 7.13.113.0 (Or Later) To Prevent a Firmware Upgrade Failure

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020204en_us

Version: 1

Advisory: HPE Network Adapters - HPE QLogic NX2 Online Firmware Upgrade Utility Requires The HPE QLogic NX2 10/20 GbE Multifunction Driver For Windows Server Version 7.13.113.0 (Or Later) To Prevent a Firmware Upgrade Failure
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-24

Last Updated: 2017-07-24


DESCRIPTION

On any HPE ProLiant server running Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2 or Microsoft Windows Server 2016, and configured with any of the network adapters listed in the Scope section below, when the HPE QLogic NX2 Online Firmware Upgrade Utility version 5.1.0.4 is used, the upgrade process may fail if the drivers delivered with HPE QLogic NX2 10/20 GbE Multifunction Driver for Windows Server version 7.13.113.0 (or later) are not installed and running on the system.

When the upgrade is performed via OneView or Smart Update Manager (SUM), the error text "update returned an error" is displayed. The component install log (cpqsetup.log) will report a result of "an error occurred during the setup process". The firmware utility log file (qlnicfwupg.log) will indicate "library result: 106" and "exiting with code 0".

When this occurs, the network adapters may not be enumerated as expected in the operating system, the system may fail to PXE boot, or the adapters may not be able to be configured or managed.

SCOPE

Any HPE ProLiant server running Microsoft Windows Server 2012, Microsoft Windows Server 2012 R2 or Microsoft Windows Server 2016, and configured with any of the following network adapters with the HPE QLogic NX2 Online Firmware Upgrade Utility version 5.1.0.4 and HPE QLogic NX2 10/20 GbE Multifunction Driver for Windows Server versions 7.13.104.0 (or later):

  • HPE Ethernet 10Gb 2-port 530SFP+ Adapter
  • HPE Ethernet 10Gb 2-port 530T Adapter
  • HPE Flex-10 10Gb 2-port 530FLB Adapter
  • HPE FlexFabric 10Gb 2-port 533FLR-T Adapter
  • HPE FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter
  • HPE FlexFabric 10Gb 2-port 534M Adapter
  • HPE FlexFabric 10Gb 2-port 536FLB Adapter
  • HPE FlexFabric 10Gb 4-port 536FLR-T Adapter
  • HPE FlexFabric 20Gb 2-port 630FLB Adapter
  • HPE FlexFabric 20Gb 2-port 630M Adapter
  • HPE StoreFabric CN1100R 10GBASE-T Dual Port Converged Network Adapter
  • HPE StoreFabric CN1100R Dual Port Converged Network Adapter
  • HPE Synergy 2820C 10Gb Converged Network Adapter
  • HPE Synergy 3820C 10/20Gb Converged Network Adapter

RESOLUTION

To ensure the firmware utility completes without error, confirm that the HPE QLogic NX2 10/20 GbE Multifunction Driver for Windows Server version 7.13.113.0 (or later) is installed and running on the system.

The firmware and driver components are available with the Service Pack for ProLiant (SPP) version 2017.07.1 at the following URL: www.hpe.com/info/spp

NOTE: In a boot-from-SAN environment, a reboot may be necessary after executing the updated driver component before executing the firmware component.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form .

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE Synergy 2820C 10Gb Converged Network Adapter, HPE Synergy 3820C 10/20Gb Converged Network Adapter, HPE StoreFabric CN1100R 10GBASE-T Dual Port Converged Network Adapter, HPE FlexFabric 10Gb 4-port 536FLR-T Adapter, HPE Flex-10 10Gb 2-port 530FLB Adapter, HPE Ethernet 10Gb 2-port 530SFP+ Adapter, HPE Ethernet 10Gb 2-port 530T Adapter, HPE FlexFabric 10Gb 2-port 533FLR-T Adapter, HPE FlexFabric 10Gb 2-port 534FLR-SFP+ Adapter, HPE FlexFabric 10Gb 2-port 534M Adapter, HPE StoreFabric CN1100R Dual Port Converged Network Adapter, HPE FlexFabric 20Gb 2-port 630FLB Adapter, HPE FlexFabric 20Gb 2-port 630M Adapter, HPE FlexFabric 10Gb 2-port 536FLB Adapter
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2122
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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