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Advisory: HPE Smart Array - A Windows Blue Screen Error May Occur With the HPE Smart Array driver (HPCISSs3.sys) Version 100.18.2.64 When the Controller Is Configured in RAID Mode

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00020203en_us

Version: 1

Advisory: HPE Smart Array - A Windows Blue Screen Error May Occur With the HPE Smart Array driver (HPCISSs3.sys) Version 100.18.2.64 When the Controller Is Configured in RAID Mode
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-24

Last Updated: 2017-07-24


DESCRIPTION

When version 100.18.2.64 of the HPE ProLiant Smart Array HPCISSs3 Controller Driver is running on a system with Microsoft Windows Server 2012, 2012 R2, or 2016, a blue screen error may occur during either of the following conditions:

  • When using a Smart Component to update the Smart Array controller firmware while the Microsoft Windows Operating System (OS) is running

OR

  • Any time the OS encounters an input/output (I/O) timeout and issues a Logical Unit Number (LUN) reset to the storage controller
NOTE: HPCISSs3.sys version 100.18.2.64 was made available on HPE.com Non-HPE site and was part of the Service Pack for ProLiant (SPP) version 2017.04.0.
NOTE: HPCISSs3.sys version 100.18.2.64 was made available in HPE Synergy Software Release Sets 3.00.20170512, 3.00.20170713, and 3.10.20170713.

SCOPE

All supported HPE servers configured with the combination of Px2x, Px3x and Px4x Smart Array controllers or Hx4x Smart Host Bus Adapters (HBAs), with HPCISSs3.sys version 100.18.2.64 and running Microsoft Windows Server 2012, 2012 R2, or 2016.

RESOLUTION

This issue has been resolved in the HPCISSs3.sys driver version 100.20.0.64 (or later) which will be available in the Service Pack for ProLiant 2017.07.1.

Systems with the HPE ProLiant Smart Array HPCISSs3.sys driver version 100.18.2.64 need to update to version 100.20.0.64 (or later) at the earliest opportunity and restart the Operating System to load the updated driver.




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NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.


Hardware Platforms Affected: HPE Smart Array P240nr Controller, HPE Smart Array P542D Controller, HPE H240nr Smart Host Bus Adapter, HPE Smart Array P840ar Controller, HPE Smart Array P421 Controller, HPE Smart Array P420 Controller, HPE Smart Array P222 Controller, HPE Smart Array P721m Controller, HPE Smart Array P822 Controller, HPE Smart Array P420i Controller, HPE Smart Array P220i Controller, HPE Smart Array P430 Controller, HPE Smart Array P431 Controller, HPE Smart Array P731m Controller, HPE Smart Array P830 Controller, HPE Smart Array P244br Controller, HPE Smart Array P440 Controller, HPE Smart Array P440ar Controller, HPE Smart Array P441 Controller, HPE Smart Array P840 Controller, HPE H240 Smart Host Bus Adapter, HPE H240ar Smart Host Bus Adapter, HPE H241 Smart Host Bus Adapter, HPE H244br Smart Host Bus Adapter, HPE Smart Array P246br Controller, HPE Smart Array P741m Controller, HPE Smart Array P841 Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2273
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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