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Advisory: ProLiant Gen10 Series Servers - SUSE Linux Enterprise Server 11 SP4 Driver Upgrade Will Not Occur When Upgrading the Inbox Driver to the HPE Smart Driver

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00019437en_us

Version: 1

Advisory: ProLiant Gen10 Series Servers - SUSE Linux Enterprise Server 11 SP4 Driver Upgrade Will Not Occur When Upgrading the Inbox Driver to the HPE Smart Driver
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-07-13

Last Updated: 2017-07-13


DESCRIPTION

On HPE ProLiant Gen10 series servers, when updating the Smart Array controller driver from the SUSE Linux Enterprise Server 11 SP4 inbox driver to the HPE Smart driver, the driver will not be updated.

After a driver update, the higher version of driver should replace the inbox driver; however, due to a mismatch in the format of the names (kernel version part of the name) between the SUSE Linux Enterprise Server 11 SP4 inbox driver and the HPE driver, the Smart Array controller driver is not updated.

SCOPE

Any HPE Smart Array controller for HPE Gen10 series servers running SUSE Linux Enterprise Server 11 SP4.

RESOLUTION

If updating the HPE driver is required on HPE ProLiant Gen10 series servers running SUSE Linux Enterprise Server 11 SP4, use the following option within SUM:

--f[orce]

This advisory will be updated when additional information is available.




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .

To search for additional advisories related to SUSE Linux Enterprise Server 11 SP4, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +SUSE Linux Enterprise Server 11 SP4


Hardware Platforms Affected: HPE ProLiant MicroServer Gen10, HPE ProLiant DL360 Gen10 Server, HPE Synergy 660 Gen10 Compute Module, HPE ProLiant DL380 Gen10 Server, HPE ProLiant DL560 Gen10 Server, HPE ProLiant XL230k Gen10 Server
Operating Systems Affected: SUSE Linux Enterprise Server 11 (x86)
Software Affected: Not Applicable
Support Communication Cross Reference ID: SIK2110
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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