Print | Rate this content

Advisory: ProLiant Gen9 Servers - Servers Updated to System ROM Version 2.40 (Dated 02/17/17) May Not Respond During POST After A Warm Boot If The System is Deployed With an HPE Dual 8GB microSD Enterprise Midline USB Kit With Firmware 202, 19 or 17

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: a00016609en_us

Version: 5

Advisory: (Revision) ProLiant Gen9 Servers - Servers Running Certain Versions of the System ROM May Not Respond During POST After A Warm Boot If The System is Deployed With an HPE Dual 8GB microSD Enterprise Midline USB Kit With Firmware 202, 19 or 17
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2017-08-18

Last Updated: 2017-08-29


DESCRIPTION

Document Version
Release Date
Details
5
8/18/2017
Updated Resolution Section. Added the Proactive Customer Care (PCC) program information.
4
7/28/2017
Updated Resolution Section. Added the HPE Dual 8GB microSD Enterprise Midline USB kit firmware 1.3.2.212 link.
3
7/14/2017
Updated Resolution Section. Added the HPE Dual 8GB microSD Enterprise Midline USB kit firmware 1.3.2.212 information.
2
06/22/2017
Updated Title, Description and Scope Sections to explain the purpose of the System ROM versions listed in the table.
1
06/01/2017
Original Document Release.

On an HPE ProLiant Gen9 series server that was updated to version 2.40 of the System ROM (dated 02/17/17), or that is running any version of the System ROM listed in the table below, the server may stop responding during Power-On Self-Test (POST) when performing a warm boot if the system is deployed with an HPE Dual 8GB microSD Enterprise Midline USB Kit (741279-B21) with Firmware Version 202, 19 or 17.

SCOPE

Any HPE ProLiant Gen9 server listed in the following table that is updated to System ROM version 2.40 (dated 02/17/17)* and configured with an HPE Dual 8GB microSD Enterprise Midline USB kit, which is loaded with controller firmware version 202, 19 or 17:

NOTE: Additional versions of Systems ROMs and the related servers that exhibit the issue when the server is configured with HPE Dual 8GB microSD Enterprise Midline USB kit, which is loaded with controller firmware version 202, 19 or 17, are also listed in the following table.

System ROM Version
2.40
2.42
2.10
1.22
Date
02/17/17
04/05/2017
02/21/2017
04/06/2017
HPE ProLiant BL460c Gen9 Server Blade
BL460c
HPE ProLiant BL660c Gen9 Server Blade
BL660c
HPE ProLiant DL20 Gen9 Server
DL20
HPE ProLiant DL60 Gen9 Server
DL60
HPE ProLiant DL80 Gen9 Server
DL80
HPE ProLiant DL120 Gen9 Server
DL120
HPE ProLiant DL160 Gen9 Server
DL160
HPE ProLiant DL180 Gen9 Server
DL180
HPE ProLiant DL360 Gen9 Server
DL360
HPE ProLiant DL380 Gen9 Server
DL380
HPE ProLiant DL560 Gen9 Server
DL560
HPE ProLiant DL580 Gen9 Server
DL580
HPE ProLiant ML30 Gen9 Server
ML30
HPE ProLiant ML110 Gen9 Server
ML110
HPE ProLiant ML150 Gen9 Server
ML150
HPE ProLiant ML350 Gen9 Server
ML350
HPE ProLiant SL4500 Scalable System
SL4500
HPE ProLiant XL230a Gen9 Server
XL230a
HPE ProLiant XL250a Gen9 Server
XL250a
HPE ProLiant XL260a Gen9 Server
XL260a
HPE ProLiant XL730f Gen9 Server
XL730f
HPE Synergy 480 Gen9 Compute Module
SY480
HPE Synergy 620 Gen9 Compute Module
SY620
SY620
HPE Synergy 660 Gen9 Compute Module
SY660
HPE Synergy 680 Gen9 Compute Module
SY680
SY680
HPE Apollo 4200 Gen9 Server
DL3000

RESOLUTION

A fix for this issue has been implement in the HPE Dual 8GB microSD Enterprise Midline USB kit firmware 1.3.2.212, available at:

https://www.hpe.com/global/swpublishing/MTX-c8d0b3a40eed48d4a622d0dfd7

NOTE: Firmware 202 or 212 does not support HPE PN 741281-001 and HPE PN 741281-002. No device will be updated.

Replace the HP Dual 8GB microSD Enterprise Midline USB Kit with PN 741281-001 using the following Proactive Customer Care (PCC) program:

An HPE Dual 8GB microSD EM USB Kit with Part Number 741281-003 will be provided at no charge.

IMPORTANT: The replaced part should not be reused and should be disposed of in accordance with local requirements.

Replacement Parts: Visit the following OneHP website: http://www.hpe.com/solutions/ProactiveCustomerCare

  1. Under "Program," choose "c05369827 - Dual 8GB microSD USB Replacement."
  2. Under "Campaign," choose "c05369827 - Dual 8GB microSD USB Replacement."

When placing an order, enter the CT Number(s) located on the label that is on the Dual 8GB microSD USB Kit identified in the "Scope" section above.

The PCC website will compare each CT Number against a master database of Dual 8GB microSD EM USB Kits. An error message will be displayed if an invalid CT Number is entered.

As a workaround until the Dual 8GB microSD EM USB Kit is replaced as detailed above, the system will need to be rebooted to recover from the APD status.
Please note that it is not necessary to reinstall the Operating System when replacing the Dual 8GB microSD Enterprise Midline USB Kit. It is only necessary to move the existing microSD Cards to the new dongle.

For additional information: Engineering Action Advisory




RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .


Hardware Platforms Affected: HPE ProLiant ML30 Gen9 Server, HPE ProLiant DL20 Gen9 Server, HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE Synergy 620 Gen9 Compute Module, HPE Synergy 680 Gen9 Compute Module, HPE ProLiant XL260a Gen9 Server, HPE ProLiant SL4500 Scalable System, HPE ProLiant XL730f Gen9 Server, HPE ProLiant DL180 Gen9 Server, HPE ProLiant DL360 Gen9 Server, HPE ProLiant BL460c Gen9 Server Blade, HPE ProLiant DL380 Gen9 Server, HPE ProLiant ML350 Gen9 Server, HPE ProLiant XL230a Gen9 Server, HPE ProLiant XL250a Gen9 Server, HPE ProLiant DL120 Gen9 Server, HPE ProLiant ML150 Gen9 Server, HPE ProLiant DL60 Gen9 Server, HPE ProLiant DL80 Gen9 Server, HPE ConvergedSystem 700 Virtualization 2.0 VMware Kit, HPE Dual 8GB microSD Enterprise Midline USB Kit, HPE ProLiant ML110 Gen9 Server, HPE ProLiant DL580 Gen9 Server, HPE ProLiant BL660c Gen9 Server Blade, HPE ProLiant DL560 Gen9 Server, HPE Apollo 4200 Gen9 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: REQUIRED FIELD INADVERTENTLY LEFT BLANK
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!