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Notice: Tips On Searching and Navigating HPE.com To Locate ProLiant Server Customer Advisories And Customer Notices

SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c00638154

Version: 4

Notice: Tips On Searching and Navigating HPE.com To Locate ProLiant Server Customer Advisories And Customer Notices
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-05-17

Last Updated: 2016-06-02


DESCRIPTION

Document Version
Release Date
Details
4
06/02/2016
Added updated methods to navigate HPE.com to locate HPE Server Customer documents using the HPSC.
3
04/30/2013
Added an additional method to navigate HP.com to locate ProLiant Customer documents using the HPSC and removed the information for the ITRC.
2
05/24/2007
Added an additional method to navigate HP.com to locate ProLiant Customer documents using the "See More..." option.
1
03/28/2006
Added information on how to Locate ProLiant Customer documents on HP.com. Supersedes CN0259W (Revision 0).

The HPE.com website provides customers with multiple methods of locating information. Customers can either navigate to the information or search using text strings or keywords. Advisories and Notices are available in the HPE Support Center (HPESC).

This document provides tips for locating documents on the (HPESC). When searching the HPE.com website for information such as HPE servers Customer Advisories and Customer Notices, HPE recommends using specific criteria in order to allow the search engine to perform optimally. Using the "Troubleshoot a problem" option and the "See More..." option when navigating the HPE.com website will retrieve the maximum amount of relevant information.

This document provides answers to the following questions:

How do I find information using search strings?

How Do I Find Support Information for My Product Navigating HPE.com using the "Troubleshoot a problem" option?

What other types of information can I find on the Technical Support Pages?

DETAILS

SEARCH HPE.COM

What are the best search criteria to use when using the search engine on HPE.com?

TIP: Customer Advisories and Notices can be located using third party search engines. This document is specific to using the HPE search engine and the navigate feature on HPE.com.

The HPE search employs a simplified search syntax based upon the plus (+) and minus (-) operators.

Note (1): Consult the HPE Search Help page at the URL below for instructions on their use in HPE's search application: http://h20566.www2.hpe.com/portal/site/hpsc/public/kb/help?sp4ts.oid=7271241

For example, when searching for Customer Advisories on Linux and ProLiant servers, use a search string similar to the following: +advisory +Linux

Note (2): Entering "Linux" + "advisory" may enable the search engine to return more documents than entering only one of the keywords.

Below are some additional examples of search strings that can be used:

+notice +HPE OneView +advisory +Microsoft

NAVIGATE HPE.COM

HPE is committed to providing an efficient web navigational experience for ProLiant server customers. Customers will be able to easily locate support documentation for their ProLiant servers and options. You can navigate HP.com using either of the following ways:

  • Navigate HPE.com using the "Troubleshoot a problem" option.
  • Navigate HPE.com using the "See More..." option.

How Do I Find Support Information For My Product Navigating HPE.com using the "Troubleshoot a problem" option?

When navigating HPE.com using the "Troubleshoot a problem" option, the Advisories and Notices are organized by date (most recent to least recent).

The support and drivers page is available at the following URL: http://h20566.www2.hpe.com/portal/site/hpsc

For detailed information on navigating HPE.com using the Troubleshoot a problem" option, refer to the Customer Notice, (Revision) Tips On Navigating HPE.com To Locate the Latest HPE Service Pack, Drivers, Patches, and Other Support Software Downloads and Options, located at the following URL:
http://h20565.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c01364745

Troubleshoot a Problem

The enhanced navigational capabilities allow customers to focus on specifics that are particular to their configuration, making locating support information quick and easy. With the sub-categories, customers can readily locate Advisories and Notices pertaining to, for example, a specific version of an operating system rather than having to search a broader category containing all operating systems. Refer to the list below for some information on the type of documents that can be found within each category from the following URL:

https://h20566.www2.hpe.com/portal/site/hpsc/public/psi/troubleshootResults/?sp4ts.oid=5177953

OTHER INFORMATION

What Other Types of Information Can I Find On The Support Site?

•User guide
•Setup and install - general
•Service and maintenance information
•Getting started
•General reference
•Troubleshooting information
•White papers

Quick access to Manuals, Downloads, and Support Communications Refer to the following URLs to access information quickly:

Downloads and Manuals = https://h20565.www2.hpe.com/portal/site/hpsc/public/psi/home/?sp4ts.oid=7271241#manuals

Communications = https://h20566.www2.hpe.com/portal/site/hpsc/public/psi/troubleshootResults/?sp4ts.oid=5177953





RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

To search for additional advisories related to HPE Servers, use the following search string:

+Advisory +ProLiant -"Software and Drivers" +HPE Servers


Hardware Platforms Affected: HP Integrity BL860c Server Blade, HP Integrity BL860c i2 Server Blade, HP Integrity BL860c i4 Server Blade, HP Integrity BL870c Server Blade, HP Integrity BL870c i2 Server Blade, HP Integrity BL870c i4 Server Blade, HP Integrity BL890c i2 Server Blade, HP Integrity BL890c i4 Server Blade, HP ProLiant BL10e G2 Server Blade, HP ProLiant BL10e Server Blade, HP ProLiant BL20p G2 Server Blade, HP ProLiant BL20p G3 Server Blade, HP ProLiant BL20p G4 Server Blade, HP ProLiant BL20p Server Blade, HP ProLiant BL25p G2 Server Blade, HP ProLiant BL25p Server Blade, HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G5 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL30p Server Blade, HP ProLiant BL35p Server Blade, HP ProLiant BL40p Server series, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL45p G2 Server series, HP ProLiant BL45p Server series, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c G5 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL465c Server Blade, HP ProLiant BL480c Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant BL685c Server Blade, HP ProLiant DL120 G5 Server, HP ProLiant DL120 G6 Server, HP ProLiant DL120 G7 Server, HP ProLiant DL140 G2 Server, HP ProLiant DL140 G3 Server, HP ProLiant DL140 Server, HP ProLiant DL145 G2 Server, HP ProLiant DL145 G3 Server, HP ProLiant DL145 Server, HP ProLiant DL160 G5 Server, HP ProLiant DL160 G5p Server, HP ProLiant DL160 G6 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G5 Server, HP ProLiant DL165 G5p Server, HP ProLiant DL165 G6 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL170e G6 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G5 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL180 Server, HP ProLiant DL180se G6 Server, HP ProLiant DL185 G5 Server, HP ProLiant DL2x170h G6 Server, HP ProLiant DL320 G2 Server, HP ProLiant DL320 G3 Server, HP ProLiant DL320 G4 Server, HP ProLiant DL320 G5 Server, HP ProLiant DL320 G5p Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320s Server, HP ProLiant DL360 G2 Server, HP ProLiant DL360 G3 Server, HP ProLiant DL360 G4 Server, HP ProLiant DL360 G4p Server, HP ProLiant DL360 G5 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL365 G5 Server, HP ProLiant DL365 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G2 Server, HP ProLiant DL380 G3 Server, HP ProLiant DL380 G4 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G2 Server, HP ProLiant DL385 G5 Server, HP ProLiant DL385 G5p Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL4x170h G6 Server, HP ProLiant DL560 Gen8 Server, HP ProLiant DL560 Server, HP ProLiant DL580 G2 Server, HP ProLiant DL580 G3 Server, HP ProLiant DL580 G4 Server, HP ProLiant DL580 G5 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL580 Server, HP ProLiant DL585 G2 Server, HP ProLiant DL585 G5 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL585 Server, HP ProLiant DL740 Server, HP ProLiant DL760 G2 Server, HP ProLiant DL760 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML110 G2 Server, HP ProLiant ML110 G3 Server, HP ProLiant ML110 G4 Server, HP ProLiant ML110 G5 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML110 G7 Server, HP ProLiant ML110 Server, HP ProLiant ML115 G5 Server, HP ProLiant ML115 Server, HP ProLiant ML150 G2 Server, HP ProLiant ML150 G3 Server, HP ProLiant ML150 G5 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML150 Server, HP ProLiant ML310 G2 Server, HP ProLiant ML310 G3 Server, HP ProLiant ML310 G4 Server, HP ProLiant ML310 G5 Server, HP ProLiant ML310 G5p Server, HP ProLiant ML310 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML330 G2 Server, HP ProLiant ML330 G3 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML330 Server, HP ProLiant ML330e Server, HP ProLiant ML350 G2 Server, HP ProLiant ML350 G3 Server, HP ProLiant ML350 G4 Server, HP ProLiant ML350 G4p Server, HP ProLiant ML350 G5 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G2 Server, HP ProLiant ML370 G3 Server, HP ProLiant ML370 G4 Server, HP ProLiant ML370 G5 Server, HP ProLiant ML370 G6 Server, HP ProLiant ML370 Server, HP ProLiant ML530 G2 Server, HP ProLiant ML530 Server, HP ProLiant ML570 G2 Server, HP ProLiant ML570 G3 Server, HP ProLiant ML570 G4 Server, HP ProLiant ML570 Server, HP ProLiant ML750 Server, HP ProLiant MicroServer, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server, HP ProLiant SL170s G6 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 3 Node Server, HP ProLiant SL4545 G7 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00638154
©Copyright 2017 Hewlett Packard Enterprise Company, L.P.
Hewlett Packard Enterprise Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Company and the names of Hewlett Packard Enterprise Company products referenced herein are trademarks of Hewlett Packard Enterprise Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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